This malfunction has been traced back to a defective network chip. Loss of Audio/Network Connection Customer Care ProgramĪs part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 20 may experience loss of audio or loss of network connection. Seems that Onkyo has finally gotten the message and is now offering an across the board replacement and warranty program for affected owners. Tales of dropped sound / no network issues, often referred to as the "HDMI board issue" have become commonplace in message boards and Onkyo's Facebook/Twitter accounts. Onkyo has finally addressed the series of long-standing issues plaguing a number of receivers from the 2009-2012 lines.
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